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DTSTART:20211216T093000Z
DTEND:20211216T123000Z
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SUMMARY:Taking Business Digital 5 - Managing your Data
DESCRIPTION:THIS SESSION BEEN POSTPONED \n\n\n\nTaking Business Digital Session 5 - Managing your Data\n\n\n\nDigital is happening\, whether you embrace it or not. Not only does digital create new revenue/profit opportunities\, it also lowers entry barriers\, so new start-ups will find it easier to eat you for lunch if you haven't put the best digital solution in place.\n\n\n\nContent Management Systems and Customer Relationship Management systems. From sophisticated to simple systems\n\n\n\nThe pros and cons\, suitability and potential cost savings.\n\n\n\nJeremy Spencer from Microsoft is driving their CRM and has leading edge experience of what the best companies are doing and what options and pitfalls to consider:\n\n AI vs Humans\n Delivering 'Excellent Customer' service\n Gaining 'Meaningful' feedback\n Fulfilment and its importance\n Communication and 'Managing Expectation'\n Digital vs Face to Face
X-ALT-DESC;FMTTYPE=text/html:THIS SESSION BEEN POSTPONED \;
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\nTaking Business Digital Session 5 - Managing your Data
\n
\nDigital is happening\, whether you embrace it or not. Not only does digital create new revenue/profit opportunities\, it also lowers entry barriers\, so new start-ups will find it easier to eat you for lunch if you haven&rsquo\;t put the best digital solution in place.
\n
\nContent Management Systems \; and Customer Relationship Management systems. From sophisticated to simple systems
\n
\nThe pros and cons\, suitability and potential cost savings.
\n
\nJeremy Spencer from Microsoft is driving their CRM and has leading edge experience of what the best companies are doing and what options and pitfalls to consider:\n